Discreet Delivery

What will my parcel look like?

We provide discreet packaging so that nobody knows what's inside. Your item will arrive in an unmarked courier bag or box, depending on the product size. We don't put any branding, signage or logos on our packaging, so no one, not even the courier, will know what's inside.

Standard Delivery Rates

Delivery - From $8.95 per shipment Orders are shipped using Australia Post eParcel. Both signature and non-signature services are available. Standard delivery times Australia Post are as follows:

• NSW, QLD, ACT 2-4 business days
• VIC, WA 2-4 business days
• SA, TAS 2-6 business days
• NT 2-8 business days

Express Delivery - DHL Express

Upgrade to express delivery from $4.00 Orders shipped via DHL Express are delivered within 1-2 business days (usually overnight) to metro areas. Over 70% of addresses in Australia are considered metro including most central suburbs in Australia's largest cities including Brisbane, Sydney, Melbourne and Hobart. Remote areas including parts of Perth and most rural locations take an additional day.

Express delivery times for DHL Express

• Brisbane, Melbourne, Sydney, Canberra - Next Working Day
• Perth - 2 working days
• Remote delivery address - 2-3 working days

Signature Required

$2.00 per shipment

If you don't want to leave your parcel unattended please select the signature required option. This is especially recommended for high-value items. Neither Australia Post, DHL nor Adulttoymegastore are liable for parcels that are stolen, damaged or lost after an item has been delivered.

Things to know

• Cut-off time for overnight delivery is 1.30pm (AEST).
• Orders received after 1.30pm will be dispatched the next business day.
• Postage to PO Box Address or parcel lockers may take longer to arrive. Tracking is also limited, as once items are received by Post Agent/Office, scans can be delayed.
• Tracking links will be provided in your dispatch confirmation email - so you can track your parcel every step of the way.
• Some oversize items are ineligible for Express Delivery due to size or weight. You will be advised of this at checkout. If this is the case, your parcel may take an extra 3-4 business days to arrive.
• Signature required or non-signature options available at checkout.

DHL Express On Demand Delivery (ODD)

Upgrade to On Demand Delivery - FREE With On Demand Delivery, shoppers can choose to activate specific delivery options and have DHL Express notify their customers via email or SMS about a shipment's progress. Receivers can then select the delivery option that best suits their requirements via the On Demand Delivery website. Please note: Adulttoymegastore will not be liable for changes to your delivery address after dispatch, as changes made will be between you and DHL. Please take care when using this system.

Large Parcels

If your parcel is oversized it will be shipped via Australia Post. You will be notified at checkout if your item is oversized.

Please note: Australia Post takes approximately 3-7 business days.

Returns

In the rare event that you need to return an item to us, simply contact our friendly support team at info@adulttoymegastore.com.au and they'll guide you through our returns process.