Australia Shipping Information
Adulttoymegastore Shipping Information
Standard Delivery:
| Provider: | Aus Post |
| Cost: | $9.95 |
| Shipping time: | Order before 12.00 pm and delivery will be 2 - 4* business days |
| Tracking: | https://auspost.com.au/mypost/track/#/search |
Exceptions
- Long weekends and public holidays.
- Orders to PO Boxes or Parcel Lockers may take longer.
- Remote and non-metro locations will take longer. Shipping time estimates are calculated based on postcode and will be displayed accurately in the checkout when selecting your shipping option.
Express Delivery:
| Provider: | DHL |
| Cost: | $12.95 |
| Shipping time: | Order before 10.00 am and delivery will be 2 - 3 business days |
| Tracking: | https://www.dhl.com/au-en/home.html |
Exceptions
- Long weekends and public holidays
- Orders to PO Boxes or Parcel Lockers may take longer.
- Remote locations and rural addresses may take longer.
- Oversized parcels cannot be shipped by express delivery.
Where can my order be delivered to?
Aus Post will deliver to:
- Street address
- Business Addresses
- PO BOX
- Parcel lockers
What other services do you offer?
Signature Required: $2.00 extra.
If you wish to personally sign for your order.If available for your order, you can select this at the checkout.
We recommend signature required for high-value items.
Please note: if your order is confirmed as delivered as addressed by the courier, and is not signature required, we are unable to help further.
Priority Dispatch: $10.00 extra
Get your order to the front of the queue.
Carbon Neutral Courier: $2.00 extra
We have partnered withCarbon Click to give our customers the option to offset the carbon emissions produced by the courier portion of your order. When you place an order, you can select “Offset My Carbon” and pay an additional $2 to go towards purchasing carbon credits. After fees are deducted, the remaining amount is split 50/50 between local flagship forest regeneration or conservation projects, and high-impact international clean energy projects.
Where does my parcel get shipped from?
We are a global company and your parcel will be dispatched from one of our global dispatch centres.
Adulttoymegastore's headquarters and main warehouse is based at 37 Dragon St, Grenada North, Wellington, New Zealand. All shipping timeframes are based on this location.
What will my parcel look like?
Is my parcel environmentally friendly?
Yes, we use packaging that is compostable and recyclable.
Will my parcel be discreet?
Yes, there is no branding or logos on the outside of the parcel to ensure 100% discretion of your order.
If you use a credit or debit card, your transaction will show our billing name as "ATMS AU".
My parcel says delivered but I haven't received it, what do I do?
Please contact us as soon as possible advising you have not received your order. We will then raise an enquiry with our courier partner, who will look into the delivery and provide a photo for proof of delivery, and we will work with them to determine if an issue has occurred with the delivery. As per our courier partners policy, we can only raise an enquiry up to one month after the dispatch of your order, so in order to make a non-delivery claim you must contact us before one month has passed since your order was sent from our warehouse. If we are contacted outside of this timeframe we will not be able to assist further.
Please note: Neither ATMS nor our courier partner are liable if your order is confirmed as delivered correctly but cannot be found, i.e. in the instance of theft after delivery. We recommend upgrading to signature delivery to avoid this happening.
