My one was faulty unfortunately and I opted for a voucher replacement so got a different one to replace it. I actually really love this vibrator as it feels really nice and is a great size, not too big but not too small either. When you put the batteries in they have to go in a plastic sleeve thing to reduce the noise. I've never come across this and find it a really weird design. It's such a shame they didn't make it rechargeable. Unfortunately with my one you couldn't get the batteries and the sleeve in at the same time hence the replacement voucher. If I used it with just the batteries it was super ridiculously loud. But I've actually kept it and use it like a dildo.
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